GBTBC Online Limited will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:

If any items in your order prove to be faulty, please return the items to us, along with a copy of the delivery note, call The Customer Service Team to obtain a returns number and also indicate whether you would like to receive a refund (including delivery costs) or an exchange.

Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. If you change your mind you may return any product to us within 28 days of receipt of your delivery.


Under the Consumer Protection Regulations, you have the right to cancel your order with us at any time within 7 days of receiving your goods.

In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty.
This also applies to individual items within a larger order, where some products have been delivered but others are not available. In this instance, you will not have been charged for the non-delivered items.

Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched. You are under a duty to take reasonable care of the goods, which means the goods must be unused. Please contact our Customer Service Team should you wish to cancel your order.